General Terms & Conditions
You acknowledge that you have read these terms and conditions, by using, browsing and accessing our website. If you do not agree to be legally bound by these terms and conditions, then please do not use our site.
The website in its entirety is the sole property of DV Design Studios.
Using our website does not confer by implication or otherwise the transfer of any rights of ownership to our website as a whole or any part of it. Nothing within the site grants or can be deemed to give license or rights to use any trademarks, trade names, logos or pictures, without prior written permission.
The contents and website itself is intended for personal, non-commercial use only. It is limited to your access for the sole purpose of browsing, shopping and ordering products from our site.
The contents of our site may not be reproduced, copied, published, duplicated, modified, distributed, transmitted, sold, licensed or otherwise exploited without prior written permission from Da Vinci Crafts.
All prices displayed on our website are in Pounds Sterling. All prices and products are subject to change without notice. Prices advertised on the site are for online purchases only.
Ordering From DV Design Studios & Delivery
DV Design Studios reserves the right at any time or for any reason to refuse, limit or cancel any orders.
For purchases from Davinci Crafts please allow 4-5 working days for despatch. Standard delivery is by Royal Mail 1st Class post, but large items may be delivered by Parcelforce.
Bespoke designed items can take up to 14 days to design, and once approved can take up to 7 days to manufacture. However if any issues arise during manufacture, we reserve the right to alter the design and re send the design to you to be approved.
We have made every effort to represent the colours as accurately as possible. However as the colours seen are dependant on your monitor, we cannot guarantee your monitor displays them as accurately.
All product details that appear on the website are as accurate, complete, current and error free as possible.
Sizes given are approximate, but we endeavour to show the sizes as accurately as possible
Due to the nature of the laser cutting, cnc, 3d printing and engraving process, any burn marks/scorching, black edges or smells are not considered to be defects with the items.
If a product delivered to you is not as described or depicted on our website, your sole remedy is to return it to us in the same condition as it was dispatched from us within 30 days of your invoice date, for a prompt refund of your purchase price less the actual shipping and handling costs of sending the item to you. DV Design Studios operate a returns policy.
Custom designed items or engraved items are non refundable and returnable unless there is a fault with the materials of the item. Any errors that appear in the final item that has been approved as a proof copy by you cannot be considered a fault.
Damaged in transit items will be replaced or refunds will be given when the damaged item is returned to us in the original packaging. Money for unwanted goods (non custom items) will be fully refunded by returning the item back to 12 Minerva Works, 158 Fazeley St, Birmingham, B5 5RT. Goods must be in the same condition in which they were dispatched from us. Shipping costs will not be returned.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Information including billing address is used solely to bill the customer for their order.